1. What do I receive when I order a template?

After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: CDR file, JPG file(s), EYE file.

You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.

2. What am I allowed and not allowed to do with the templates?

You may:
Build a stained glass using the pattern in any way you like.
You may not:
Resell or redistribute templates (like we do).

3. Is the license a one-time fee payment?

Yes, the payment for your pattern is a one-time fee without any additional charges. After purchasing you may use the pattern  as many times as you need.

4. Is there any return policy?

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned.The deadline for any refund claim is one week after the delivery date.

5. I ordered a template but haven't received the download information.

In this case please contact our Billing Department via form or e-mail ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ).

6. Is it possible to reactivate my download link if it was deactivated after 5 days?

Yes. Please contact our billing department and they will reactivate your link.